Support
Need a hand with DeBands? We're here to help.
Contact us
Email support@debands.xyz and we'll get back to you, usually within 1–2 business days. Please include your account email and a short description (screenshots help).
Frequently asked questions
How do I create an account or sign in?
Open the DeBands app and tap “Create Account” to register with your email, or “Sign In” if you already have an account. You can also tap a DeBand wristband to get started.
How does tapping a DeBand work?
Hold the top of your iPhone near a DeBand NFC wristband. Your phone reads the band and opens the linked profile so you can connect instantly. NFC requires a compatible iPhone with NFC enabled.
A tap isn't being detected.
Make sure NFC is available on your device, hold the top edge of the phone steady against the band, and remove thick cases. If it still doesn't read, try again or contact support.
How do I manage my profile, links, and privacy?
Go to your profile and tap “Edit profile” to update your name, bio, links, and social handles. Privacy & Visibility settings control what appears on your public profile.
How do messaging and blocking work?
You can message your connections directly in the app. To stop unwanted messages, open a conversation and use the menu to block or report the person.
How do I delete my account or my data?
Delete your account in the app under Settings → Delete Account, or ask us to remove specific data without deleting your account. See Data & Account Deletion for all the options, or email privacy@debands.xyz from your account email.